How much does it cost to test and diagnose?
A test and diagnosis costs AUD $120. Please note shipping is at the clients expense.
How long does it take to repair
Most of the time testing & repairs are completed within 1 to 3 days but occasionally a major repair might take a little longer (up to 3 weeks). All repairs are fully traceable so up to date information is always available.
What can we repair?
PLC’s, PanelViews, HMI’s, Variable Speed Drives, Servo Motors and other automation or sensing equipment. We’ve got a very talented team of engineers & technicians so chances are we’ll be able to get you out of trouble in no time.
What brands can we repair?
All leading automation and control brands including Allen Bradley, Schneider, Siemens, Omron, Mitsubishi, GE Fanuc and more.
Where do I send items for repair
Address all repair equipment to:
Repairs, 4D Controls, 12/37 Shipley Drive, Rutherford NSW 2320.
What sort of guarantee do I get on repairs?
All 4D Controls repaired or replaced products are covered by a 2 year warranty.
4D Controls ships orders worldwide to most countries. Please contact your sales representative for quotes and exclusions.
In stock orders are processed within 24 business hours of cleared payment. Your sales representative will advise applicable lead times for any back ordered items.
What are the different product conditions?
NFS – New Factory Sealed
NEW in original factory sealed packaging and conditions with recent firmware and date codes within 18mths of date of manufacture.
NSS – New Surplus Sealed
NEW in original factory sealed packaging but the packaging may have markings, signs of discoloration or wear with an older date code and/or required firmware or hardware revision.
NSO – New Surplus Open
NEW in original factory packaging but packaging was opened or factory seal is missing (if applicable) or may be in replacement packaging. Packaging may have markings, signs of discoloration or wear. These items are NEW and are unused but may be an older version or design.
UPP – Used in 4D Controls Packaging
These products have been previously used but are tested by our technicians prior to shipment. Packaged in 4D Controls packaging but may not come with documentation and accessories normally supplied with new products.